1. Scope
This Policy applies to amounts paid to SANANY for Platform services or commission. The purchase price of goods or services sold by one user to another, where SANANY is not the direct seller, is governed by the arrangement between the transaction parties and any mandatory law that applies to them.
2. User-to-User Goods and Services
SANANY is not automatically responsible for accepting returns or refunding an amount paid by a buyer directly to a seller. Buyers and sellers should agree on delivery, inspection, return and warranty terms, while complying with any mandatory consumer rights applicable to the seller or service provider.
3. Paid SANANY Services
Cancellation and refund requests for paid digital SANANY services are reviewed based on service status and applicable law. A full or partial refund may be available depending on the circumstances where, for example, the service has not started, a duplicate charge occurred, or a technical failure prevented the user from receiving the service.
Where the service has already been performed, activated or used, refunds may be limited to the extent permitted by law, without affecting any mandatory consumer right.
4. Sale Commission
If a commission is paid and the underlying sale later fails or is cancelled, a refund is not automatic. The seller may submit a review request to info@sanany.com with the listing details, transaction information and available evidence. SANANY will review the circumstances under the policies and law applicable at the time of the transaction.
5. Duplicate Charges and Technical Errors
Where a duplicate charge or an amount collected in error for SANANY is verified, the correction or refund will be processed through the relevant payment method, subject to the technical processing time of the bank or payment provider.
6. Policy Violations
Removal of a listing or restriction of an account for a policy violation does not automatically create a right to refund a SANANY service that has already been used, except where a refund is required by law or approved by SANANY after reviewing the circumstances.
7. How to Request a Refund
Send the request to info@sanany.com and include, where possible, the account or linked phone information, listing or transaction reference, payment date, amount and reason for the request. Do not send a full payment-card number, verification code or other secret information by email.